Working Hours
  • Mon 9:00AM - 5:00PM
    Tue 9:00AM - 5:00PM
  • Wed 9:00AM - 5:00PM
    Thu 9:00AM - 5:00PM
  • Fri 9:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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801-444-3787 | 1681 W Gordon Ave

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Layton, UT

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 801-444-3787 or make an appointment online!


What Our Customers Are Saying

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...I want to give a huge kudos to Lael at Extreme Auto for his honesty and professionalism. Lael has my business for any future problems and I highly recommend Extreme Auto for anyone that needs an honest, hardworking, reasonable & fair expert mechanic for their vehicles. Integrity is hard to find these days. Thanks Lael.

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I am a car enthusiast and mechanic and usually take care of my own cars. However, after I completed an engine overhaul for my daughter's car, I kept getting a service engine light code that prevented me from getting her car registered. After spending hours on the problem and still not corrected, other priorities took precedent and I wanted to find a place I could engage to have them focus on the problem while I tended to more pressing issues. I found Extreme Auto and gave them a call. I was immediately impressed with their willingness to help and their knowledge about the situation. Extreme Auto invested the time it took to correctly diagnose the problem without throwing new parts at it in hope of solving the problem like most dealerships would. They followed through and methodically chased down the problem until they had an answer. I was very happy with the service, the expertise, the dedication and the cost. They went way above and beyond on this one, and for that I am grateful. Nice work Extreme Auto!!!

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They have worked on my car multiple times in the last 4 plus years, and I always get excellent service and good honest work. Nobody else works on my car, period!

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Very honest, which is hard to find in an auto repair shop. They have worked on multiple vehicles of ours and other family members, and we have all been very satisfied. I even took my car in once for a check engine light, and they did a full diagnostic for free. They really take care of you once you're a customer. Not to mention, Cindy at the front desk, is an absolute sweetheart.

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Because of Extreme Auto, my car has over 230,000 miles and runs great. I get cost effective problem solvers with repair service I can depend on.

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Finally found high quality and confidence from a team I can trust.

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After many years of having my car repaired at the dealership, I have found that Extreme Auto does all repair and maintenance work quicker and less expensive. Extreme Auto always has time for me.

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Not knowing anything about cars or car repairs, I have worried that other shops were taking advantage of me. Extreme Auto was different. They took care of my questions and gave me my worse case scenario bid, and there were no surprieses. They even had my car done the same day I brought it in.

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They know what they are doing and had my car ready really fast and cheap!

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Trudy at the front desk was wonderful. I took my Mom's car in to be inspected. When it didn't pass, they charged me 1/2 price and offered to have me bring it in a few days later and have it retested, which I did. It flunked again. Jr was very patient and suggested that I drive the car 30 miles and come back again. Third time was a charm! I appreciate it their Customer Service and their professional demeanor. 5 stars. I'll take the car there again.

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They are fantastic! Always helpful and honest. Good prices. quick service!

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Extreme Auto is an honest, dependable, trustworthy, cost-effective choice for car repair. I've taken my cars to Extreme Auto for more than four years, after they were recommended to me by an auto parts store. Even more than their expertise with cars, I value their ability to advise me regarding possible solutions to my car problems. They tailor their recommendations to me, to my personal situation. They hire the very best people; from their innovative and effective mechanics to the wonderfully efficient and sensitive receptionist. It's nice to have someone understand the frustrations and stress of having a car not work. Here is the bottom line: Extreme Auto is worth your trust. They will find a way to solve your car repair problems. Extreme Auto has the mechanics and staff you are looking for. Problem solved.

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I've dealt with Extreme Auto twice, and I am very impressed with them. I had a broken head gasket in my Ford Ranger. I shopped around and found that their prices were comparable to other mechanics. They did a great job. I have had no further problems with my truck, and it has been three years now. The other time, my wife went in with a check engine light on her Honda Civic. They ran a diagnostic check, and told her it was just a gas cap problem, replaced the gas cap, and sent her on her way. Very honest I would recommend.

  • AutoValue Certified Service Center
  • Confidence Plus North American Warranty
  • ASE Master Certified Technician
  • BG Products
  • Denso Snap On
  • Gates
  • WIX Filters
  • Identifix
  • Mitchell 1
  • Car Care Aware
  • Call Us For Service: 801-444-3787